Refund policy

Article subscriptions

Subscriptions are billed monthly in advance. You can cancel at any time from the billing portal, yourself, without contacting us. Cancelling stops all future charges and you keep access until the end of the period you have already paid for.

If we did not deliver. If the articles included in your plan were not produced during a period you paid for, email team@kiterank.com and we will refund that period in full. This is the case the policy exists for.

If you simply did not use it. We do not refund past periods where the work was produced and you did not publish or approve it. The cost is incurred when the research and drafting happen, not when you read the result.

Rankings are never a refund condition. We do not promise a ranking, a domain rating, or a traffic number, so we do not refund against one. Google decides what a page is worth, and anyone offering you a guarantee is guessing.

Directory submission packs

Packs are a one-time purchase and are consumed as submissions are made. A person completes each submission by hand, and a directory cannot be un-submitted once it has been sent.

Unused submissions are refundable. If you have submissions remaining in your balance, we will refund them at the price you paid per submission, at any time. Email us and we will confirm the balance and the amount before processing.

Submissions already made are not refundable, because the work is done and cannot be recovered. A submission counts as made only after we have found the listing live on the page and recorded its URL — if a submission was never verified, it was never charged against your balance.

Chargebacks

If something has gone wrong, email us before opening a dispute with your bank. We would rather refund you directly and quickly. A chargeback takes months, and you are no more likely to get your money back than by asking.

How to request a refund

Email team@kiterank.com from the address on your account, and tell us which charge you mean. We aim to reply within two business days and to process approved refunds within five. Refunds return to the original payment method — we cannot send them anywhere else.

Statutory rights

Nothing here removes any right you have under the consumer law that applies to you. Where that law gives you a stronger right than this policy, that right applies.

See also our terms of service.